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  • "STELLARIOT" started this thread

Date of registration:
Jun 12th 2009

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1

Friday, June 12th 2009, 2:00am

Update error

I have been getting this error "Status: An error occured during the file download". I went through the previous threads to find how to fix this error but the fix was a bit too complicated for me to try. This is the report:

Product information:
Product version: 9.0.0.394
Updater: C:\Program Files\Avira\AntiVir Desktop\update.exe 9.0.0.46
Plugin: C:\Program Files\Avira\AntiVir Desktop\updext.dll 9.0.0.6

Temp Directory: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\
Backup folder: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\BACKUP\
Installation Directory: C:\Program Files\Avira\AntiVir Desktop\
Updater folder: C:\Program Files\Avira\AntiVir Desktop\
AppData folder: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\
[UPD] [INFO] Checking whether newer files are available.
[UPD] [INFO] Select update server 'http://personal.avira-update.com/update'.
[UPD] [INFO] Downloading of 'http://personal.avira-update.com/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPDLIB] [ERROR] Download manager: The function WinINet::InternetOpenUrl() 'http://personal.avira-update.com/update/idx/master.idx' failed. Error: The server name or address could not be resolved
[UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library.
[UPD] [INFO] Downloading of 'http://personal.avira-update.com/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPDLIB] [ERROR] Download manager: The function WinINet::InternetOpenUrl() 'http://personal.avira-update.com/update/idx/master.idx' failed. Error: The server name or address could not be resolved
[UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library.
[UPD] [INFO] Downloading of 'http://personal.avira-update.com/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPDLIB] [ERROR] Download manager: The function WinINet::InternetOpenUrl() 'http://personal.avira-update.com/update/idx/master.idx' failed. Error: The server name or address could not be resolved
[UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library.
[UPD] [INFO] Select update server 'http://personal.avira-update.net/update'.
[UPD] [INFO] Downloading of 'http://personal.avira-update.net/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPDLIB] [ERROR] Download manager: The function WinINet::InternetOpenUrl() 'http://personal.avira-update.net/update/idx/master.idx' failed. Error: The server name or address could not be resolved
[UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library.
[UPD] [INFO] Downloading of 'http://personal.avira-update.net/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPDLIB] [ERROR] Download manager: The function WinINet::InternetOpenUrl() 'http://personal.avira-update.net/update/idx/master.idx' failed. Error: The server name or address could not be resolved
[UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library.
[UPD] [INFO] Downloading of 'http://personal.avira-update.net/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPDLIB] [ERROR] Download manager: The function WinINet::InternetOpenUrl() 'http://personal.avira-update.net/update/idx/master.idx' failed. Error: The server name or address could not be resolved
[UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library.
[UPD] [INFO] Select update server 'http://62.146.66.184/update'.
[UPD] [INFO] Downloading of 'http://62.146.66.184/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPDLIB] [ERROR] Download manager: The function WinINet::InternetOpenUrl() 'http://62.146.66.184/update/idx/master.idx' failed. Error: A connection with the server could not be established
[UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library.
[UPD] [INFO] Downloading of 'http://62.146.66.184/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPDLIB] [ERROR] Download manager: The function WinINet::InternetOpenUrl() 'http://62.146.66.184/update/idx/master.idx' failed. Error: A connection with the server could not be established
[UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library.
[UPD] [INFO] Downloading of 'http://62.146.66.184/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPDLIB] [ERROR] Download manager: The function WinINet::InternetOpenUrl() 'http://62.146.66.184/update/idx/master.idx' failed. Error: A connection with the server could not be established
[UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library.
[UPD] [INFO] Select update server 'http://perspeak.avira-update.com/update'.
[UPD] [INFO] Downloading of 'http://perspeak.avira-update.com/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPDLIB] [ERROR] Download manager: The function WinINet::InternetOpenUrl() 'http://perspeak.avira-update.com/update/idx/master.idx' failed. Error: The server name or address could not be resolved
[UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library.
[UPD] [INFO] Downloading of 'http://perspeak.avira-update.com/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPDLIB] [ERROR] Download manager: The function WinINet::InternetOpenUrl() 'http://perspeak.avira-update.com/update/idx/master.idx' failed. Error: The server name or address could not be resolved
[UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library.
[UPD] [INFO] Downloading of 'http://perspeak.avira-update.com/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPDLIB] [ERROR] Download manager: The function WinINet::InternetOpenUrl() 'http://perspeak.avira-update.com/update/idx/master.idx' failed. Error: The server name or address could not be resolved
[UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library.
[UPDLIB] [ERROR] No other server available.
[UPD] [ERROR] Generation of update structure failed. UpdateLib delivers error 8.

Summary:
********
0 Files downloaded
0 Files installed

17:01:23 The update failed!

This post has been edited 1 times, last edit by "STELLARIOT" (Jun 12th 2009, 2:02am)


2

Friday, June 12th 2009, 7:58am

Hi STELLARIOT,

first try this:

Open the Main-Program of AntiVir and click configuration.
Make sure the expert mode is active.
Open the menu items general-->Update-->web server-->Proxy

which point is elected?
If not selected, change to "dont use a proxy".

Please also delete the content of the folder C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\

second, are u running an external firewall (like ZoneAlarm or Sunbelt) on ur system?
If yes delete in your Firewall all Rules for AntiVir and restart your system!
Please pay attention to rules starting with A (AntiVir), P (Productupdate) and U (Update/Updater)

  • "STELLARIOT" started this thread

Date of registration:
Jun 12th 2009

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3

Sunday, June 14th 2009, 12:09am

Hello! thanks for replying

I did what you said and I tried to update again but it still did not work.
Any other suggestions?

  • "STELLARIOT" started this thread

Date of registration:
Jun 12th 2009

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4

Sunday, June 14th 2009, 12:09am

Also I am not running any external firewall

5

Sunday, June 14th 2009, 12:30pm

Hello,

please try this procedure: http://www.avira.com/en/support/kbdetails.php?id=135!