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  • "virtualelvis" started this thread

Date of registration:
Apr 14th 2009

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1

Wednesday, January 12th 2011, 11:02pm

Update Fail Windows 7

I pay for Avira on my computer.. but put the free version on my daughters netbook....
I can't get it to update.. she has Windows 7 home edition...
The computer reminds me that it needs to update avira.. I hit ok...
avira opens and starts to scan.. and thats it.. it fails...
Avira AntiVir Personal - Free Antivirus Updater
Complete product update

Creation time: Thu Jan 13 15:48:06 2011


Operating system:
Windows 7 () [6.1.7600] 32 bit

Product information:
Product version: 10.0.0.609
Updater: C:\Program Files\Avira\AntiVir Desktop\update.exe 10.0.0.35
Update resource: C:\Program Files\Avira\AntiVir Desktop\updaterc.dll 10.0.9.0
Library: C:\Program Files\Avira\AntiVir Desktop\update.dll 0.1.0.44
Plugin: C:\Program Files\Avira\AntiVir Desktop\updext.dll 10.0.0.8
GUI: C:\Program Files\Avira\AntiVir Desktop\updgui.dll 10.0.2.0

Temp Directory: C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\
Backup folder: C:\ProgramData\Avira\AntiVir Desktop\BACKUP\
Installation Directory: C:\Program Files\Avira\AntiVir Desktop\
Updater folder: C:\Program Files\Avira\AntiVir Desktop\
AppData folder: C:\ProgramData\Avira\AntiVir Desktop\

Proxy settings:
System settings used

15:48:10 [UPD] [INFO] Checking whether newer files are available.
15:48:22 [UPD] [INFO] Select update server 'http://personal.avira-update.com/update'.
15:48:22 [UPD] [INFO] Downloading of 'http://personal.avira-update.com/update/idx/master.idx' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
15:48:23 [UPDLIB] [ERROR] Download manager: The function WinINet::HttpSendRequest() 'http://personal.avira-update.com/update/idx/master.idx' failed. Error: A connection with the server could not be established
15:48:35 [UPD] [INFO] Select update server 'http://personal.avira-update.net/update'.
15:48:35 [UPD] [INFO] Downloading of 'http://personal.avira-update.net/update/idx/master.idx' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
15:48:36 [UPDLIB] [ERROR] Download manager: The function WinINet::HttpSendRequest() 'http://personal.avira-update.net/update/idx/master.idx' failed. Error: A connection with the server could not be established
15:48:36 [UPD] [INFO] Select update server 'http://62.146.66.184/update'.
15:48:36 [UPD] [INFO] Downloading of 'http://62.146.66.184/update/idx/master.idx' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
15:48:37 [UPDLIB] [ERROR] Download manager: The function WinINet::HttpSendRequest() 'http://62.146.66.184/update/idx/master.idx' failed. Error: A connection with the server could not be established
15:48:38 [UPD] [INFO] Select update server 'http://89.105.213.18/update'.
15:48:38 [UPD] [INFO] Downloading of 'http://89.105.213.18/update/idx/master.idx' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
15:48:39 [UPDLIB] [ERROR] Download manager: The function WinINet::HttpSendRequest() 'http://89.105.213.18/update/idx/master.idx' failed. Error: A connection with the server could not be established
15:48:39 [UPD] [INFO] Select update server 'http://89.105.213.17/update'.
15:48:39 [UPD] [INFO] Downloading of 'http://89.105.213.17/update/idx/master.idx' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
15:48:40 [UPDLIB] [ERROR] Download manager: The function WinINet::HttpSendRequest() 'http://89.105.213.17/update/idx/master.idx' failed. Error: A connection with the server could not be established
15:48:40 [UPDLIB] [ERROR] No additional servers found, the update will be canceled.
15:48:40 [UPD] [ERROR] Generation of update structure failed. UpdateLib delivers error 537.


Summary:
********
0 Files downloaded
0 Files installed

Thu Jan 13 15:48:40 2011
The update failed!

Compudirecto

Community member

Date of registration:
Jan 11th 2010

Operating System:
Windows 7

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2

Wednesday, January 12th 2011, 11:17pm

Hi,

Performed the procedure of the following link regarding the error 537: http://www.avira.com/en/support-for-free-knowledgebase-detail/kbid/738

Regards

  • "virtualelvis" started this thread

Date of registration:
Apr 14th 2009

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3

Thursday, January 13th 2011, 1:52am

still no update

It didnt seem to clear for Windows 7
I did the shortcut at the end..
still didnt work.. I did everything but the proxy...
because it's not clear on how to get to Lan settings in Windows 7
If I was to purchase this program would I have the same problem?

marfabilis

Moderator

Date of registration:
May 14th 2010

Version:
Avira Free Antivirus
Avira Antivirus Suite
Avira Internet Security Suite
Avira Internet Security

Operating System:
System of a Down

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4

Thursday, January 13th 2011, 11:47am

Hi virtualelvis,

Please post here a HJT log.

Marco
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